My Client Received a Medicaid Denial… Now What?

October 8, 2026
12 PM CDT
Collin Terry, MBA, CLTC
Presented by: Collin Terry, MBA, CLTC
Compliance Director
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My Client Received a Medicaid Denial… Now What?
About This Webinar

Even when conducting a crisis Medicaid plan with the utmost care, Medicaid denials happen, and they can easily send you or your client into a panic. But don’t worry—our latest webinar is here to help! Join Krause Agency’s Compliance Director, Collin Terry, MBA, CLTC, as he covers:

  • Common reasons for a Medicaid denial and how you can avoid them
  • Steps to take with the caseworker in the event of a denial
  • An overview of the fair hearing process

This session is designed to help agents both prevent a Medicaid denial and also navigate them with confidence if and when one does occur. It’ll provide practical guidance and steps to take to remedy the situation and get a favorable outcome for your client.

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About the Presenter:
Collin Terry, MBA, CLTC

Collin Terry, MBA, CLTC

Compliance Director

As Compliance Director, Collin researches and communicates Medicaid policy and strategy updates—those that are vital to ensuring compliance and efficiency for our Medicaid Compliant Annuity cases. Each day, Collin focuses on providing quick and accurate responses to his team as well as our clients and always is willing to go above and beyond.

Collin started at Krause as a Benefits Planner in 2017. He holds a bachelor’s degree from the University of Wisconsin–Oshkosh and an MBA from Columbia Southern University.