Carolyn is responsible for managing the underwriting and new business processes from start to finish, including overseeing case management, verifying application requirements, and coordinating with agents and carriers to ensure accuracy and completeness. She also handles reviewing medical and underwriting details, verifying commission splits, regularly checking carrier portals to track application progress, and assisting with adverse decisions by finding alternative products or carriers. Additionally, Carolyn maintains strong relationships with carrier underwriters and case managers and keeps agents informed about application statuses.